FAQs

  • For our Residential Clean service, we can supply all cleaning products and cloths. However, we ask that you provide a working vacuum and mop for hygiene reasons. This ensures that each home is cleaned with fresh and dedicated equipment.

    If you’d prefer for us to your cleaning products ie for ethical or allergy reasoning, please let us know.

    For End of Tenancy and After-Build cleans, we bring all necessary supplies and equipment.
    You don’t have to worry about a thing.

  • We offer services in Berkshire and London.

    Berkshire: Reading, Bracknell, Ascot and Wokingham & surrounding areas

    London: Croydon for residential cleans.

    We can accomodate ALL London postcodes for serviced accomodation and move/in and end of tenancy cleans.

  • Please use our Contact page and kindly fill in all the required fields.

  • When booking your service you are required to pay in full. If there are any concerns after your clean please contact us within 24 hours of your service.

  • Yes for Deep Cleans only. Refer to our Services page for more information.

  • Yes! You can book one-time cleans or recurring cleans for long-term guests. Please use our contact page for more information.

    Please note, same-day check-in/out cleans for the next guest must be pre-booked. Cleaners do not top-up supplies, laundry service, act as a host or provide damage or inventory reports.

  • Our customer service team is available via our Contact page. We will respond within 24 hours.

  • Upon booking you are asked if you have pets so we can ensure you're assigned a cleaner who is happy to work around animals.

    You are welcome to give instructions for your cleaner such as, making sure all windows and doors are kept closed, or letting them know that your dog is scared of the vacuum in ‘Additional notes’ when booking.

    Please note: Your cleaner cannot feed, clean, walk or care for your pet.

  • In the unlikely case that your cleaner causes any damage/breakage in your home, you need to inform us within 72 hours of the incident.

    Please provide photos and full details of the damage/breakage. We will then liaise with your cleaner and this will open a damage case our side.

    Please note that your cleaner would not cover the cost of general wear and tear caused by normal cleaning. 

    Although we do have an insurance policy, this exists to cover extreme cases such as fire or serious injury, and does not cover damage. Please note you will be required to pay a minimum excess of £250 for claims on this policy.

  • Ovens and carpet cleaning is not included and will be subcontracted.

    Laundry is not included in any cleans.

    Next Day Clean does not handle biohazards, infestations or hoarding. This includes human or animal feces and fluids, fungus, needles, rodents or sewage waste.

    If these conditions are identified upon arrival, the clean will be terminated and the full amount will be charged.

  • Yes, we pride ourselves that all our cleaners will have a DBS certificate.

    All cleaners must remain good ratings to work with Next Day Cleans.

  • Next Day Clean do not handle cleans involving biohazards or hoarding. This includes:

    • Human or animal bodily fluids (e.g., urine, blood, feces, etc.).

    • Mold, fungus, needles, or sewage waste.

    If these conditions are discovered upon arrival, our cleaners will leave the property and charge the full cleaning fee.

    Infestations:
    Next Day Clean do not service properties with infestations (e.g., fleas, rodents, flies). If such conditions are discovered, the clean will not proceed, and the full amount will be charged.

  • Next Day Clean may take ‘before and after’ photos or record short clips for advertisement purposes. No identifying details will be included. You may revoke consent at any time, and any related content will be removed promptly upon request.

  • Yes, if the clean takes longer than initially quoted due to the condition of the property or additional tasks required, extra charges will apply. We’re committed to delivering high-quality standards, and sometimes that means more time is needed to get things up to scratch.

    To help us give you the most accurate quote upfront—especially for Airbnb or serviced accommodation cleans—please include clear, up-to-date photos when making your booking.